Improving Comfort and Efficiency: Have, Inc.’s HVAC Success in Ashtabula County


Have, Inc., a leading HVAC company serving Ashtabula County, Ohio, has established itself as a trusted provider of air conditioning and heating services. This case study examines how Have, Inc. has successfully addressed the HVAC needs of residents and businesses in Ashtabula, Madison, Conneaut, Jefferson, North Kingsville, and Geneva, OH.


The primary challenge faced by Have, Inc. was to meet the diverse air conditioning and heating requirements of a wide range of customers across multiple communities. These needs included:

  • Prompt and efficient air conditioner repair services
  • Professional air conditioning installation for new constructions and replacements
  • Regular AC service and maintenance to ensure optimal performance
  • Emergency AC repair services during peak summer months


To address these challenges, Have, Inc. implemented a comprehensive strategy:

1. Expanded service area: The company extended its operations to cover six key communities in Ashtabula County, ensuring prompt service for all customers.

2. Skilled technicians: Have, Inc. invested in ongoing training for its technicians, keeping them up-to-date with the latest HVAC technologies and repair techniques.

3. 24/7 emergency services: Recognizing the importance of timely repairs, the company established a round-the-clock emergency response team.

4. Customized installation solutions: Have, Inc. developed a tailored approach to air conditioning installation, considering each property’s unique requirements.

5. Preventative maintenance programs: The company introduced regular service plans to help customers avoid unexpected breakdowns and extend the lifespan of their HVAC systems.


The implementation of these strategies yielded significant results for Have, Inc.:

  • Customer satisfaction rates increased by 35% within the first year of expanding services
  • Emergency response times improved by 50%, with an average arrival time of 45 minutes
  • The company’s client base grew by 28% across all six communities
  • Repeat business and referrals increased by 40%, indicating high customer loyalty
  • Energy efficiency improvements resulted in an average 20% reduction in customers’ cooling costs


Have, Inc.’s success in meeting the HVAC needs of Ashtabula County residents and businesses demonstrates the effectiveness of their customer-centric approach. By focusing on prompt service, skilled technicians, and customized solutions, the company has established itself as a trusted partner in maintaining comfortable and efficient indoor environments throughout the region.

As Have, Inc. continues to grow and adapt to changing technologies and customer needs, they remain committed to providing top-quality air conditioning and heating services to the communities they serve. This case study highlights the importance of responsive, professional HVAC services in ensuring customer satisfaction and building a strong reputation in the industry.